Frequently asked questions
Popular Questions to Ask Before Choosing a Course
We chose the most popular questions, if you can’t find yours here, please message us.
How can I determine which level group my child belongs to?
To determine which level group your child belongs to:
- Novice: Choose this if your child has no prior experience with chess.
- Beginner+: Select this if your child knows how to set up the pieces and has some basic understanding of the game.
- Intermediate: This group is for children with more advanced skills, often suitable for those who have been playing for a while or participating in tournaments.
If you’re still unsure, feel free to contact us, and we’ll help assess the best fit for your child!
How Do I Access My Online Course?
After purchasing the course, you will receive instructions shortly at the email address provided during the student information entry.
How I can cancel my Subscription ?
To cancel your subscription, please contact our support team (support@chessonlineacademy.com). Your cancellation will be processed within 24 hours.
Is this classes for Adults ?
No, but we can arrange specific groups for adults if you’d like to learn alongside your children! 🙂
How Does Online Chess Learning Work?
We conduct group and individual lessons via the Zoom platform. For practical sessions, we use platforms like Chess.com or Lichess, or screen sharing to ensure students can follow the lessons interactively and efficiently.
Can I Take More Than One Course at a Time?
Yes, you can!
Where can I go for help?
Call us or send us message at Contact Page
Are there discount options for multiple family members?
Yes, please message us at stuff@chessonlineacademy.com for further info.